I contacted this business in a attempt to purchase a in ground pool. The owner did not seem that interested in my wants or needs, just seemed interested in getting a check.
I could not get a straight answer out of him on warranty or price. I figured I would give him a second chance. I did my due diligence as any one should, that wants to make a safe investment around $40,000 on a in ground pool. I found this news paper article http://blog.mlive.com/annarbornews/2007/09/excar_dealer_admits_to_federal.html This guy did time in the Federal Penitentiary.
Apparently he was a small car dealer in Michigan. Customers would trade in their cars and believe they would get paid off, he would forge the title and resell it and never pay it off. So the guy who traded in and the guy who bought both got burned. I also found out he has federal Tax Liens.
I eventually got a copy of the warranty for the pools he sold. I thought maybe I could find a more reputable builder. After reading the warranty its one page of what's covered and three pages of what's not covered. Doesn't cover normal wear and tear, tree roots, ground movement.
You also need to keep complex logs from Chemical testing facilities. I did buy a pool from a different builder who checked out, and a manufacturer who has a great warranty.
Product or Service Mentioned: Metroplex Pools Owner.
Reason of review: Bad quality.
Monetary Loss: $40000.
Preferred solution: Inform customers of this owner and companies back ground.
I didn't like: Evasive sales tactics and the owners back ground.