Metroplex Pools
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Metroplex Pools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metroplex Pools has 3.4 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service.
Cons: Deception on warranty and background of company and owner, Evasive sales tactics and the owners back ground.Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Location. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metroplex Pools has 3.4 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service.
Cons: Deception on warranty and background of company and owner, Evasive sales tactics and the owners back ground.Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
Bid review
Great first experience, great first bid. Asked for a follow up and alterations, got nothing after two asks and two promises. Don't waste your time.
Fort Worth, Texas
Great install, Great experience
Grapevine, Texas
Pool Installation
Grapevine, Texas
Not impressed
We would like to know who this person is if you have a problem we would love to make it right. After looking at your review we can’t determine who this is and if it’s a real reveiw.Please contact us at 855-955-POOLLet’s resolve this matter if this is a true complaint. lol forward to talking to you very soon I hope.
Excellent experience
Thank you for trusting us to do your backyard dream come true. It’s amaxing how wonderful people can be in a stressful time while we are digging *** in your backyard.This reveiw was very nice thank you again.If you would ever refer us to anyone that would be amazing.
Grapevine, Texas
Easy to work with and good product
Grapevine, Texas
Deceptive
- Deception on warranty and background of company and owner
Preferred solution: Do not use deceptive trade practices
This was definitely not a customer of Metroplex Pools we researched the complaint and have no way of contacting this person. It’s amazing that a competitor has time and effort to post this fake news!
LolWe would never do this to anyone, our family has worked hard to be honest and fair. Just going to have to accept that while we have made mistakes in our past we all can learn from them.If you need to contact us the number is 855-955-POOL
Grapevine, Texas
Due Diligence before you buy
I contacted this business in a attempt to purchase a in ground pool. The owner did not seem that interested in my wants or needs, just seemed interested in getting a check.
I could not get a straight answer out of him on warranty or price. I figured I would give him a second chance. I did my due diligence as any one should, that wants to make a safe investment around $40,000 on a in ground pool. I found this news paper article http://blog.mlive.com/annarbornews/2007/09/excar_dealer_admits_to_federal.html This guy did time in the Federal Penitentiary.
Apparently he was a small car dealer in Michigan. Customers would trade in their cars and believe they would get paid off, he would forge the title and resell it and never pay it off. So the guy who traded in and the guy who bought both got burned. I also found out he has federal Tax Liens.
I eventually got a copy of the warranty for the pools he sold. I thought maybe I could find a more reputable builder. After reading the warranty its one page of what's covered and three pages of what's not covered. Doesn't cover normal wear and tear, tree roots, ground movement.
You also need to keep complex logs from Chemical testing facilities. I did buy a pool from a different builder who checked out, and a manufacturer who has a great warranty.
- Evasive sales tactics and the owners back ground
Preferred solution: Inform customers of this owner and companies back ground
Sure thing .....
Fort Worth, Texas
Great Pool at a Very Reasonable Price
- Customer service
Grapevine, Texas
Metroplex Pools - Review in Plumbing fixtures category from Grapevine, Texas
This is a false and libelous post by a competitor of Metroplex Pools who is unhappy about Steve Fultz selling higher quality pools at better prices and providing better customer service. It is word for word the same 'review' the competitor has posted before.
Metroplex Pools is suing him and hia company now in Cause No. 048-2813**-**, pending in the 48th Judicial District Court of Tarrant County.
I'm sure he is scared to death that he will lose his business - it's called American competition, LOSER. I am Metroplex Pool's lawyer, and can confirm the false nature of this 'review' as well as the fact of suit against these idiots.
What does a past mistake have to do with the integrity of someone or their ability to do good business now? Look at how many happy customers they have! That is what should influence your decision, not the opinion of someone spending time and effort to smear someone's name when they haven't even bought a pool from them.
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Same thing happened to me. The rep with a Luisiana cell phone number visited.
Great experience. Never hear back from them when asked for changes.
Shady business. Especially since the owner is an ex convict for fraud in Michigan
You found that out also? Unfortunately we accessed the criminals information too late..we had a horrible experience
This company's good reviews far out number the bad ones. Hard to argue with more than 80 five star reviews.
And if you didn't buy a pool from him, why are you leaving a review? Nobody cares about your personal opinion or your personality conflict. They want to know if the company builds a good swimming pool, and that's all.
This reads more like the gossip pages in Soap Magazine than actual customer's reviews of a business. What a joke!
I completely agree. This is possibly a ploy to reduce 5 star rating from a different pool company.